The support services that are covered by the contract include short-term technical assistance. If necessary, one of our experts will control your workstation to keep your production up and running when you need it most. Peace of mind is included in the price!

As an SMA customer, you can switch platforms for free! You only need to complete our Software Removal Agreement (SRA) and send it to us, and we can provide you with the updated license keys.

The contract covers all updates for the product(s) in question. As an SMA customer, you can download all updates straight from our website. (If you don’t have an account yet, you need to register first). It ensures that all your products remain up to date with the latest versions and enhancements.

The contract is valid for one year, always starting on the first day of the following month. Do you regret that you haven’t extended your contract in the past? You can always enter into an SMA contract later on.

By default, SMA contracts auto-renew and can only be cancelled at least 60 days before the renewal date. Talk to your reseller if you want to handle this differently.